DriveCentric Now Integrates Directly with GoTo Connect and Here's What That Means for Your Dealership

DriveCentric now integrates directly with GoTo Connect, so your team gets even more out of both platforms.

GoTo Connect is a great communications platform, and a lot of dealerships have built their operations around it. If yours is one of them, this announcement is for you.

DriveCentric now integrates directly with GoTo Connect. That means everything your team already does in GoTo (placing calls, routing customers, texting) now flows straight into DriveCentric, where it connects to the full picture of each customer relationship. No extra steps, no duplicate entry, no switching between screens.

A Natural Fit

DriveCentric was built to bring every part of the customer journey into one place. Sales conversations, service history, follow-ups, deal status: it's all there. Adding GoTo Connect to the mix means your communication data lives there too, automatically.

Every call gets logged with an AI-generated summary, key topics, and sentiment analysis. Texts sync across both platforms under one business number. Customers get routed to the right person faster. And your team spends more time with customers and less time on admin.

Here's what that looks like day to day:

• Boost staff productivity: Initiate calls directly from DriveCentric with one click, eliminating the need to switch between systems.

• Reduce wait times: Intelligent call routing connects customers to the right department or service advisor faster, minimizing manual transfers.

• Eliminate manual documentation: Automatically log inbound and outbound calls with AI-generated summaries, key topics, and sentiment analysis for full visibility into every customer interaction.

• Improve service retention: Text messages sync seamlessly between GoTo Connect and DriveCentric, enabling sales and service teams to communicate with customers from either platform using one business number.

Your Setup, Now More Connected

The integration is designed to fit right into how your team already works. GoTo Connect keeps doing what it does well. DriveCentric ties it all together with the customer context, engagement history, and AI-powered insights that help your team build better relationships and close more business.

If you're already on GoTo Connect, getting started is straightforward. Reach out to your DriveCentric account manager or request a demo to see it in action.

DriveCentric is the leading AI-powered dealership engagement platform, helping automotive dealers deliver modern, personalized customer experiences across messaging, digital retailing, and communication channels. Learn more at drivecentric.com.