Product Update: LiveRooms
Product Update: LiveRooms
Nov 4, 2021
Artificial Intelligence
Bring your all new digital showroom to anywhere your customers want.
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The automotive industry has evolved during COVID-19 as dealerships scramble to connect with the digital customer. Adding third party live video platforms to the sales process has been clunky and exhausting for the industry. We've heard you! In response, DriveCentric created an integrated solution to live video communication - Live Rooms! Completely accessible in DriveCentric’s CRM, you can now connect with customers using real-time face-to-face interaction, no matter where they are. We are proud to introduce Live Rooms as the first live video feature to be fully integrated in an Automotive CRM!
Fully Integrated within DriveCentric
It only takes three steps to go live with a customer within our CRM!
Use your phone or desktop to select your customer in DriveCentric.
Click the Live Rooms icon to send a link to the customer.
The customer will receive a text message and email with the link to enter the Live Room.
That is it! No new apps, accounts or hassle!
Evolve your Engagement Strategy
Live video can connect the salesperson to a customer who may be hours away, limiting public exposure because of COVID-19 or prefers to shop online for the convenience of buying a car from their couch! Use Live Rooms to meet and greet customers, trade appraisals, F&I, digital retailing communication and so much more.
Denny Eubank at Capitol Auto Group shared this success story about his team utilizing Live Rooms to present a vehicle walkaround to an out-of-town customer:
Tristan, in our BDC took a call from a customer that’s about 2.5 hours away that wanted to see a vehicle before they came in. Tristan then suggested to her we do a live walk around so she could ask questions if needed and she loved it. He then got Kelly Styles from our sales staff to get the live room link out to her. Kelly did the walk around and answered all her questions, she will be in tomorrow!!! The system worked very smoothly, and the customer was very happy with being able to do this.
I think every salesperson thrives on being in front of people, so if they can all see this tool as that kind of opportunity, the sky is the limit. Let me know if you want any more details.
Ready to take the next step in Digital Retailing? Request a Demo of Live Rooms Today!