DriveCentric + Urban Science SalesAlert™ Integration Now Live

DriveCentric is excited to announce a new bi-directional integration with Urban Science’s SalesAlert™ solution, bringing real-time, daily defection insights directly into your CRM workflow — and putting the power of data-driven follow-up in your team’s hands.

What is SalesAlert™?

SalesAlert™ by Urban Science is a lead and sales performance monitoring tool trusted by nearly 4,000 dealerships nationwide. It’s the only solution that gives dealers daily, near real-time visibility into defections — customers who purchased from same- or competitive-brand dealerships — along with insights to improve follow-up and coaching.

What This Integration Means for DriveCentric Users

Now, when SalesAlert™ identifies a lost sale, it checks for a match inside your DriveCentric CRM and automatically creates a Touchpoint or Reminder Task for the assigned salesperson or BDC rep. These tasks are dropped right into the user’s existing workflow — no extra steps, no manual digging, and no dead leads.

This seamless experience ensures that:

• 🕒 You get timely, actionable alerts on defections

• ✅ Follow-up accountability is built-in through task automation

• 🔁 Sales processes improve with better visibility and proactive outreach
  
  

  “This integration is all about the power of data and automation,” said Drew Adler, Director of Product at DriveCentric. “By combining Urban Science’s unmatched defection data with DriveCentric’s smart tasking, dealers are empowered to take action — fast.”

Getting Started

Enablement is handled by Urban Science. If you’re using both platforms, contact your Urban Science account representative to turn on the integration.

No Extra Effort Required

DriveCentric users don’t need to change a thing. Once the integration is activated, these follow-up tasks will begin to appear automatically when defection matches are found — keeping your team one step ahead and maximizing every opportunity to win back a customer.