2025 Webinar Year-in-Review: 

The Insights, Trends & Takeaways Dealers Carried Into 2026

This year, we partnered with Automotive News, leading vendors, dealer groups, and industry innovators to deliver a full slate of webinars designed around one mission: help dealers move faster, operate smarter, and stay ahead of the customer.

Thousands of dealers tuned in. Dozens of topics were unpacked. And as the industry shifted, one conversation led to the next — creating a year-long series of insights that helped define what modern dealership success truly looks like.

As we close out 2025, we’ve pulled together a Webinar Year-in-Review to highlight the biggest themes that emerged and give you the opportunity to rewatch the sessions that will matter most heading into 2026.

AI Took Center Stage — and Dealers Leaned In

What began as curiosity quickly became confidence. Across multiple webinars, dealers made it clear they weren’t just exploring AI — they were ready for AI that actually works inside the dealership.

This year marked a noticeable shift in mindset:

No more “What is AI?”

A whole lot of “How can we implement it most effectively?"

Dealers adopted AI to answer faster, reduce manual workload, maintain consistent follow-up, and create more meaningful customer conversations. The tools weren’t theoretical anymore — they were practical, operational, and delivering measurable results. And by the end of the year, AI wasn’t a buzzword. It was a competitive advantage.

Data Transparency Became a True Differentiator

2025 underscored a truth we’ve believed for years:

Dealers who see more, do more.

From credit data to defection alerts to partner-driven insights, the most successful dealerships weren’t just collecting information — they were turning it into action. In every webinar where data played a role, one theme surfaced again and again:

Better visibility leads to better decisions.

Dealers used clearer insights to prioritize leads, personalize follow-up, recover lost opportunities, and anticipate customer needs before the customer even asked. Data wasn’t just supporting the sales process — it was sharpening it.

Openness & Integrations Became Non-Negotiable

If 2025 had a breakout theme, it was openness. With the DriveCentric Partner Program — and a wave of new integrations — the industry stepped firmly into the era of connected systems. Dealers responded strongly to the idea of platforms working together, not against each other. They wanted clarity. They wanted alignment. They wanted speed without friction.

And integrations delivered.This year proved that when CRMs, partners, and key technologies share data in real time, dealership teams operate with more confidence and less chaos. The message was undeniable:

The future belongs to connected ecosystems — not standalone tools.

Workflow Discipline Made a Comeback

Another big takeaway from 2025 came through our webinars with partners like Car Wars and CallRevu. Dealers saw firsthand how much opportunity still lives on the phones — and how much can slip away without the right strategy. Across these sessions, the lesson was crystal clear: Strong processes drive strong performance.

Better routing, faster responses, and CRM-connected accountability helped dealerships protect more leads, improve show rates, and maintain consistent engagement. In an era filled with new technology, the basics still mattered — and the best dealers doubled down on them.

Revisit the Conversations That Shaped the Year

Whether you’re looking to sharpen your AI strategy, tighten your workflows, strengthen your data visibility, or understand the future of dealership technology, these webinars offer a roadmap for what’s coming next.

Below is the full list of our 2025 webinars so you can revisit any topics that matter most to your dealership:

👉 full list of webinars here

Thank you for learning with us this year — and get ready, because 2026 is already shaping up to be our biggest year yet for innovation, education, and AI-driven momentum.